The smaller Tasmanian truffles and the truffles we have trimmed because of some slight imperfections.
The Tasmanian Truffles are produced from the cold soils of Tasmania and are widely acknowledged as ‘Australia’s Finest’ the truffles exhibit the sweet, earthy fragrance and savoury characteristics of the finest truffles from the Perigord and Provence departments of Southern France.
During the harvest period we are harvesting daily and pride ourselves that we can have truffles delivered to their destination within 24 hours of harvest.
We express post the truffles Monday through Thursday. Any order received by midday can be sent that same day.
“Duncan Garvey’s truffles are consistently some of the finest I have tried, either here or in Europe! Size, aroma, texture are always spot on and any spec we ask, Duncan makes it happen. The fact you can hop online and have the freshest and most aromatic truffles on your doorstep in 24 hours is amazingly convenient too.”
Monty Koludrovic - Icebergs Dining Room and Bar – Sydney
I’ve been ordering fresh truffles from Perigord Truffles of Tasmania for a number of years. The online ordering process is quick & simple, the delivery is astoundingly quick and always well packaged.
And the quality of truffle is unmatched by any other Aussie supplier. The aroma and flavour of these little gems - is always astounding!
I cannot speak highly enough of Duncan and the team. Thanks !”
Jason - Darling Downs QLD
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Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at duncan@tasmaniangourmetonline.com.au.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at duncan@tasmaniangourmetonline.com.au and send your item to: 69 tasman road grove Grove Tasmania AU 7109.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: 69 tasman road grove Grove Tasmania AU 7109
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
