Now hiring in Grove

Work with us

Tasmanian Gourmet Online is a family-run business based on our farm in Grove, in the Huon Valley. Current vacancies are listed below.

Email your application

Office & E-commerce Administrator (Parental Leave Cover)

Full-time, fixed-term contract covering parental leave, 6 to 8 months, with extension possible if the leave period changes. Monday to Friday, 8:30am to 4:00pm. Grove, Huon Valley TAS.

About us

Tasmanian Gourmet Online is a family-run business based on our farm in the Huon Valley. We curate and sell around 1,800 premium Tasmanian food and drink products from about 180 local producers, and we deliver them to customers all over Australia. Our store runs on Shopify, and our small team picks, packs and despatches orders from our warehouse on the farm.

About the role

We're looking for an organised, friendly administrator to look after our office and online orders while a valued team member is on parental leave. Day to day, the role covers:

processing orders and getting them ready for despatch
looking after customer emails and calls
keeping an eye on stock levels
invoicing and bookkeeping in Xero
keeping product listings and descriptions on our website up to date

It's a varied, hands-on role in a small team. You'll work closely with the owner and our packing team.

What you'll do

Order processing and despatch

Monitor incoming Shopify orders and process them each day
Create shipping labels in ReadyToShip (Australia Post eParcel, MyPost Business and others)
Label parcels and coordinate despatch with the packing team

Customer service

Manage our support inbox and phone, handling enquiries, address changes, delivery issues and complaints
Arrange product substitutions when needed, confirming them with customers and handling gift orders with care and tact

Stock control and purchasing support

Keep an eye on stock levels across our range
Flag low stock and large orders early, and work with the owner to place stock orders with producers

Website and product content

Write and edit product descriptions in Shopify
Update product listings as products arrive, change or sell out
Help keep the website accurate and tidy with other small content updates as needed

Office administration and bookkeeping

Create and send invoices in Xero
Help with day-to-day bookkeeping and payment checks in Shopify Payments and Xero
General office administration

Working with the packing team

Be the link between the office and our packing team, so everyone knows what's going out each day

What you'll bring

Must have

Experience in an office administration, customer service, retail or order processing role
Confident with email, phone and Microsoft Office, especially Excel and Word
Clear, accurate writing, with good spelling and grammar
Very organised, with a strong eye for detail
A warm, professional manner with customers, in writing and on the phone
Comfortable working on your own

Nice to have

Experience with Shopify or another online store platform
Experience with Xero or similar bookkeeping software
Experience writing product descriptions or updating a website
Experience with Australia Post shipping tools or despatch
An interest in Tasmanian food and producers

What we offer

Full-time, Monday to Friday, 8:30am to 4:00pm, with no weekends
Paid annual leave, sick leave and super. This is a full-time role, not casual
A friendly, family-run workplace on a working farm in the Huon Valley
Hands-on experience in a real e-commerce business
Full training on our systems, plus a handover period with the person you're covering

How to apply

Send your resume and a short note about why the role suits you to duncan@tasmaniangourmetonline.com.au by Monday 26 October 2026. Questions? We'd like someone to start in mid-November.

We welcome applications from everyone, including people returning to work and career changers. This is a fixed-term position covering a team member's parental leave, and we'll go through the contract details with shortlisted applicants.